Privacy policy

Operator and contact

Simtar, Saudi Arabia, operates the Simtar app and website. Contact support@simtar.app for privacy questions and requests. Effective 24 October 2026. The service is intended for adults aged 18 and over.

Data processed

We process your name, email, account and sign-in details and profile information you choose to provide. Passwords are stored as verification derivatives. Google sign-in uses identity details needed to link your account. Habit type, quantities, dates, goals, cravings, use, mood, triggers and notes support tracking, personalization and estimates and may reveal health information. Photos, posts and comments are optional when you use those features.

Purposes and choices

Data operates your account, synchronizes records, displays progress, goals and achievements, provides breathing tools, community and support, and protects the service. We record the terms and privacy versions accepted. Manage optional information and notification permissions in settings. We do not request precise location, contacts or microphone access, use an advertising ID, sell your data or use it for targeted advertising.

Notifications, security and support

Firebase uses a device registration token to deliver notifications you enable. Sign-in sessions and request information help protect accounts and prevent abuse. Support receives your name, email, subject and message to handle your request. Never send your password or unnecessary sensitive information.

Community and sharing

When you choose to publish, your display name and shared content are visible according to the sharing setting. Private tracking records are not automatically posted. Do not share other people’s information without a right to do so. Reports may be reviewed and violations hidden. We cannot control copies that others save outside our systems.

Providers and processing locations

We use Hostinger for hosting, Google Firebase for authentication and notifications, and Zoho ZeptoMail for operational email such as verification and account recovery. Providers receive information needed for their functions. These services may process information outside Saudi Arabia according to their infrastructure and settings; we do not claim that all data stays within Saudi Arabia. Access is restricted to service needs. Information may be disclosed to meet a valid legal obligation.

Retention and backups

Account data is retained while your account is active. A deletion request revokes sign-in sessions and starts deletion of the account and related operational data; failed technical steps are retried. Operational backups that we manage are encrypted and rotate within a maximum of 30 days. Deleted information can remain in an older backup until expiry and is not used for daily operations. Account removal cannot remove copies of public posts saved by others. Support correspondence and necessary security records are kept as needed to handle requests, secure the service or meet a specific legal duty.

Delete your Simtar account and data

In the app, open Settings, then Account, then Delete account and confirm. Outside the app, or if you cannot sign in, email support@simtar.app from your account email with the subject “Delete Simtar account”, or use https://simtar.app/en/support and specify your account email and deletion request. We verify account ownership before acting. Deletion includes the account, tracking and mood records, goals, settings, sessions, posts, comments and associated media under our control. Information required for a specific legal duty may be retained. Backups are subject to the 30-day maximum above. Never send your password to support.

Your rights and updates

Contact support@simtar.app to request information about processing, access, a copy, correction or deletion, or to withdraw consent for optional processing that depends on it. Identity checks may be required. We use encrypted connections and restricted access; absolute security cannot be guaranteed. Changes receive a new version and date, with renewed consent where necessary.