How can we help?
Answers about Simtar and what to expect from the experience.
Contact us
Send a message for the Simtar team.
Frequently asked questions
Find answers to common questions about Simtar.
Is the app available now?
Yes. Simtar is available on the App Store and Google Play, with official download links on the website.
Who is Simtar for?
Simtar is intended for adults aged 18 and over to track their journey away from cigarettes and vaping.
Can I track cigarettes and vaping together?
The starting profile supports both. Quantities and costs remain separate; puffs are not converted into cigarettes.
Does it diagnose or treat conditions?
No. Content is educational and for personal tracking. It does not replace a clinician or emergency care.
How are savings estimated?
By comparing baseline costs with recorded use. Estimates depend on accurate prices, quantities and units.
What happens after a slip?
Use is recorded and abstinence time is reviewed for the relevant product. Earlier records remain available for learning and tracking.
Do smoking health timelines apply to vaping?
Cigarette recovery timelines are not applied to vaping. General vaping information is presented separately.
Do the breathing exercises require breath holding?
The launch exercises do not require breath holding. Stop whenever needed and return to your usual breathing.
Are the sounds nature recordings?
The launch pack uses original procedurally generated soundscapes. Each track clearly identifies its description and source.
Are community posts private?
Community content you choose to share is visible according to its sharing settings. Avoid sensitive details or other people’s data.
Can I turn notifications off?
The app will provide notification preferences and quiet hours, alongside device permissions.
How do I contact support?
Use the website support form or email support@simtar.app. Do not send passwords or unnecessary medical information.
Is Arabic the default?
Yes. Content is available in Arabic and English with language switching.
How do I request deletion?
Contact support to request account and related-data deletion. Applicable legal retention exceptions are reviewed.
Should I share my password with support?
No. Support does not need your password. Use official recovery links only.
Why is there no activity at first?
Counters depend on your details, dates and records. They are not filled with fictional users or health results.